Features
Everything your venue runs on. One login.
Take orders and payments, run the kitchen and bookings, keep an eye on stock and wages, and bring your regulars back. All in one place, instead of five different apps.
Take orders and payments
- Till (card and cash)
- Kitchen screen
- QR and online ordering
- Table bookings
- Your own website
- Ticketed events
Know your costs
- Stock and supplier orders
- Supplier bills
- Rosters and wages
- Sales reports
- Links to your accounting software
- Run more than one venue
Bring guests back
- Guest list
- Rewards
- Gift cards
- SMS and email offers
- Feedback before Google
- AI that answers your phone
New · Hands-free ordering
Say the order. The till does the rest.
Staff tap a table and talk. Items and options go straight onto the order, and saying “send to kitchen” or “pay now” does exactly that. Fewer taps, fewer mistakes, eyes on the guest.
- 1Tap a table, then 🎤 Say
On the till, an iPhone, or the DineHopper Staff app. No headset, no extra hardware.
- 2Say it like you would to a barista
“Two flat whites, one oat with an extra shot, and a ham toastie.” Sizes, milks and extras go on with the item. Say it again to fix it.
- 3“Send to kitchen” or “Pay now”
The till asks “Send to kitchen?” out loud and listens for yes, pay or no. The buttons are still there when it is loud.
Table 4Listening
Two flat whites, one oat with an extra shot, and a ham toastie
- Flat white$5.00
- Flat whiteOat milk · Extra shot$6.50
- Ham toastie$12.00
Send to kitchen?
Yes
✓ Sent to kitchen
Uses your own menu and options Works on iPad, iPhone and the Staff app Included with POS Terminal
AI built in
AI that runs on your own numbers.
The till, roster, stock and bookings share one database, so the AI sees what a bolt-on never can. It answers, drafts and flags. You decide.
Ask Hopper
Ask about sales, wages, stock or bookings in plain English. Real numbers back, from your own data.
Today’s brief
What needs your attention, every morning. Sales off, wages high, a till out, an overdue bill.
7-day forecast
Sales for each day, set against covers booked and hours rostered. Says where you are over or short.
Menu engineering
Stars, slow sellers and thin margins, with careful price moves worth making.
Booking risk
Which bookings are likely not to turn up, and how many extra covers are safe to take.
Win-back and replies
Quiet regulars ranked, rating replies and messages written for you. You press send.
Supplier orders and invoices
Orders worked out from recipes and sales. Invoices read from a photo, line by line.
What to do this week
A short list every Monday, each action with a dollar value.
AI Calls
Answers the phone and takes bookings while you are on the floor.
AI control
Every suggestion in one feed. Set each one to act, ask you first or just suggest, with limits you choose.
Roster draft
Next week’s shifts drafted from the sales forecast and your wage budget. Staff see it only when you use it.
Ready for AI ordering
Your menu, prices and hours published in the form search engines and AI assistants read. They send people to your own order page, with no commission.
Specials for slow sellers
A suggested special for what is not moving. One tap puts it on the till, QR and website, and it ends by itself.
Numbers come from your data, never guessed AI drafts, you approve every message Same login as your till, no extra app
The transaction path
Take the order. Take the money. Get it to the kitchen.
Open to close, Friday night. Then what turns the takings into tomorrow's decisions.
Take the order, take the money
The six modules every service runs through
- POS TerminalCash and card terminal payments, voice ordering, cash out, bar tabs on a card, tipping, split bills and whole tables paid in parts, refunds, offline sales and printing, register counting
- Order AutomationEvery channel into one queue
- Kitchen DisplayPer-station screens on tablets you own
- BookingsFloor plan, deposits, check-in, no-shows
- WebsiteYour ordering site, commission-free — now installable on a guest's phone
- EventsTicketed nights paid up front, a door list and camera check-in, plus catering and office orders
Know what it cost
The part most POS systems leave out
- InventoryRecipe-linked, deducts as you sell, and works out what to order from your sales, with the order emailed to the supplier
- Supplier billsWhat is owed, what is paid
- Team & wagesRosters, timesheets, wage cost against sales
- POS reportsRegister close, variance, tender mix
- IntegrationsCard terminals including Tyro, Uber Eats orders, menu and store hours, DoorDash Drive, Stripe and PayPal, WooCommerce and Shopify, Klaviyo, Mailchimp, HubSpot and Salesforce, Slack, Google Business Profile, SMS and email, and sales, supplier bills and wages pushed to Xero, QuickBooks Online and MYOB
- Multi-venueOne login, one group dashboard, menus pushed across sites, franchise royalties billed for you
Bring them back
The regulars you already have
- GuestsHistory, allergies, who they came with
- RewardsPoints and stamp cards that work at the till, the stamp card in Apple and Google Wallet, a tap-to-join counter sticker, venue credit, points earned by paying with a card, plus paid memberships
- Gift cardsSold online, redeemed in person
- PromotionsCodes, happy hours, birthday & win-back sends that fire themselves, who to send to and when, WhatsApp and an AI campaign writer, and lookalike audiences of your best guests, sent straight to Meta
- FeedbackAsked automatically after the visit
- AI insightsA daily brief of what needs attention, a 7-day sales forecast with a staffing guide, menu engineering, booking no-show risk, and quiet regulars to win back
- AI CallsTakes bookings while you are on the floor.
Add-on bundles for AI Calls and the Website are on the pricing page; everything else here is included from Starter up — see which plan includes which module.
And more
Everything else that is built in.
More of what you get, grouped by where you use it. Tap a group to see what is in it.
Sales and reports
What happened, and when
- Reports with chartsSales, bookings, guests, staff, stock and delivery apps, compared with last period, with what stands out
- Build your own reportDrag rows, columns and values, then chart it, save it and get it emailed weekly
- Branded Excel and PDFEvery report downloads with your numbers by day, and a weekly email can send them
- Sales pagePick Today, Yesterday or any range
- Top items and busy hoursWhat sells, and when
- Tips and payment typesCash, card, gift card and points
- Voids and compsWho approved what
- Sales by staffWho rang it up
- Z-reportsRegister counts and any difference
Table and till
Faster service, fewer hands
- Pay from the tableScan, then pay the bill, your share or any amount, tip included
- Split the billBy person or by item
- A table with several billsPaid in parts or between guests, and the last part settles every bill on the table
- Restaurant-style billLogo, server, bill number, guests, service charge and any deposit taken off
- Every order has a placeA table, takeaway or delivery is asked for before an order goes to the kitchen
- Happy hour pricingBy day, time and category
- Register float and countOpen, close and count the drawer
- Kiosk and menu boardSelf-order, pay at the counter, digital menu board
Guests and growth
Bring them back
- Booking invite linkEach guest adds their own name and dietary needs
- Automatic messagesBirthday, welcome and win-back, opted-in guests only
- Paid membershipsMember number, Apple and Google Wallet card, welcome email
- Lookalike audiencesYour best guests, sent to Meta Ads privacy-safe
- Who to send to, and whenGroups from your own visits, such as regulars gone quiet, each with the best time to send
- WhatsApp and the campaign writerTell it what you want and it writes the message, the audience and the offer. Sent on your own WhatsApp Business number
- Ratings dashboardLow-rating alerts and follow-up, with reply drafts
Money and stock
Know what to do next
- Xero and QuickBooksSales, bills and wages to Xero; bills and sales to QuickBooks
- Supplier ordersWorked out from recipes, cheapest quote, emailed with a confirm link
- Price changesWhat you pay now against before
- What to do this weekA weekly list, each with a dollar estimate
- Menu healthMissing prices, photos and descriptions, with AI drafts to approve
Team
Control who sees and does what
- Custom rolesChoose what each role can open. Owner, manager and staff rules are enforced on the server
- Activity logSearchable, with CSV export. Every sign-in, void, refund and role change
- Shifts and LeaveStaff pick up shifts in their app
- PIN reset by textStaff fix their own PIN
- Roster drafted by AINext week from the sales forecast and wage budget, with leave skipped and hours shared
- Switch from another tillBring your menu, customers and gift card balances from a Square, Toast or Lightspeed export
- Your data, you keep itExport orders, guests, bookings, stock and timesheets as CSV any time. No exit fee
Security
Built to keep a venue’s data private
- Two-step sign-inAuthenticator-app code after the password, with one-time recovery codes. Owners can reset a lost one
- Locked-down sign-inWrong-code lockouts, attempt limits, and password resets only by email
- Each venue’s data kept apartOne venue can never see another’s orders, guests or staff
- Protected from the outsideEncrypted connections, bot and attack filtering, spam-proof forms
- Signed integrationsDelivery, SMS and phone webhooks are verified before anything is accepted
- Card details stay with the processorStripe and your terminal handle cards; DineHopper never stores them
- Company sign-inMicrosoft Entra, Okta and ADFS by SAML, or Google and Microsoft by OpenID, for larger teams
- Locked-down tabletsA till tablet that opens only the till, with battery, storage and network shown in the back office
Groups and franchises
More than one venue, one login
- Group dashboardBookings, revenue and guests for every venue on one page
- Switch venue in one clickStaff, wages and bills stay separate; every switch is logged
- Push your menu across venuesPrices, descriptions and availability updated everywhere at once
- Sister venues on a full nightGuests are offered a linked venue that still has a table
- Franchise royaltiesFlat fee or percentage of sales, invoiced and collected on a schedule
- Shared guest networkDiners who opt in share allergies and preferences across venues, labelled by source
Website and app
Your name on the guest’s phone
- Ordering websiteCommission-free and installable on a guest’s phone
- Your own branded appYour name, icon and colours. Built in 24 hours; our team installs and trains staff
- Order againGuests repeat a past order in one tap
- Offers and tracked linksOpt-in push, and what each link brings in
- DiscoverGet listed at dinehopper.com/discover
- Ask DineHopper chatGuests and prospects get answers on our site any time, and a person follows up
Delivery and partners
Plug into the rest of the world
- Uber EatsOrders on the till, accept or deny, out of stock, pause and opening hours, menu and sold-out sync
- DoorDash DriveYour own delivery orders sent to a DoorDash driver, with tracking on the order
- PayPalNext to card for gift cards, event tickets and paying at the table
- Email and CRM toolsOpted-in guests kept in step with Klaviyo, Mailchimp, HubSpot and Salesforce
- Google Business ProfileHours sent, booking and order buttons set, and Google reviews brought in
- Hotel roomsRoom-linked ordering with an API for room charges
- Food hallsOne cart, one card payment across stalls
- Open APIWebhooks, retries, a Zapier app, Slack with a /dinehopper command, Discord and Teams alerts
- Company sign-inFor larger teams
Bookings in detail
Fill the room, fewer no-shows
- Reminders and waitlistEmail and text reminders; a cancelled table is offered to the waitlist
- Smart seatingSuggests the best table for each party
- Pacing and blocked datesCap covers per slot, close days or hours
- Price by time of dayDeposits and set menus that change with the slot
- Add-ons on a bookingCake, a bottle, a set menu, with the amount on the booking
- Dining area pickerGuests choose inside, terrace or bar
- Pre-shift briefingWho is coming, allergies and notes, before service
Till controls and hardware
Safe at the counter
- Manager approvalVoids, comps, price changes and refunds need a manager PIN or wristband
- Cash rounding5c rounding at the till, counted in the drawer
- Late card approvalsIf a card approves after cash was taken, it is flagged for refund
- Backup card terminalIf the main terminal is down, the sale moves to the backup, and the guest is never charged twice
- Linked tillsTills on the same WiFi share tables and bills, even when the internet drops
- Safe register closeCannot close with an open order or a card still waiting
- Receipt and docket printersUSB or network printers, by station, plus the cash drawer
- Wristband sign-inStaff tap in with an NFC wristband
Retail Till
Shops, bakery and juice corners
- Sold by weightPrice per kg or per 100 g, with the weight typed in at the till
- Scan and add on the spotSeveral barcodes per product, and an unknown barcode can become a new product or join an existing one
- Stock on handA count per product that drops with each sale, a low-stock badge, and a refund can put it back
- Void, refund and price changeAt the Retail Till itself, each one behind a manager PIN and recorded in the audit log
- Bags and packagingTake-away bags and packaging fees added in one tap
- Made to orderMark an item made to order and the bench gets a docket, with no kitchen screen needed
- Product photosTake a photo of a product on a phone; it is shrunk and saved for the grid
- GST-free items and sale discountsMark a product GST-free and the GST on the receipt is worked out only on the rest; a manager can take a percentage or a dollar amount off the whole sale
- ID checkMark a product 16+, 18+ or 21+ and the till asks staff to confirm ID before the sale, and records that it did
- Gift cards and store creditSell a gift card, take one as payment (even part payment), and turn a refund into store credit on a new card
- LaybysStart a layby with a deposit, take payments over time, and hand the goods over once it is paid up
- Customers and accountsPut a customer on the sale, and charge it to their account if they have one
- Stock-take, goods in and reorderCount the shelf, add what arrived, and turn low stock into draft supplier orders that you check before anything is sent
- Chemist counterA script payment line for the amount staff type in, with GST-free or GST chosen on the line. It is a manual amount, not a dispensing system
- Multi-buy specials and bagsSet a deal such as 3 for $5 with start and end dates, and a price per shopping bag; the saving shows on screen and on the receipt
- Member card scanScan or key in a member card on the sale and the points are earned when it is paid
Self-checkout and scan and go
Shops that want shorter queues
- Self-checkout stationCustomers scan their own items on a shop screen, then pay by card at the card machine or take a number to the counter
- Scan and goCustomers scan items with their own phone as they shop, pay on the phone or at the exit, and show an exit code
- Browse by picturePick a category such as fruit and veg, see photos and prices, choose a quantity, or weigh loose items on a scale at the station
- Staff assistThe till shows who needs a hand: an ID check, a weigh, an item to take off, a call for help, and baskets waiting to pay at the counter
- Exit checkLook a basket up by its number and see what was paid for; each check is logged
- Fruit and veg by cameraA customer holds a piece of produce to the camera and picks from a short list of likely items; they always confirm the item
- Receipt by emailThe customer types an email address after paying and the receipt is sent to it
- Bagging-area scaleThe bag weight is checked against what was scanned; anything unexpected calls staff before payment
- Random bag checksOn stations without a scale, a set share of baskets waits for a quick staff check
- Printed receipt at the stationOn a receipt printer plugged into the station, as well as by email
Smart helpers for the till
They suggest. A person decides
- Photo to productPhotograph an item without a barcode and get a draft name, size and category to check and save. A manager approves it
- Invoice to stockPhotograph a supplier invoice, check each line, then add the goods and new costs in one go. Reading can be wrong, so every line is checked
- Smart reorderSee how many of each item to order, worked out from how fast it sells, and turn the list into draft orders to check
- Loss watchA list of items whose stock fell by more than the sales explain, and unusual voids and refunds. It is a prompt to look, not an accusation
- Clear-it pricesSee what is close to its best-before date and mark it down for today in one tap
- Out-of-stock suggestionsWhen something has run out, the till offers similar items to sell instead
- Type or say the orderStaff type or speak what a customer asked for and the items are found on your menu to check before they are added
- Suggestions from your own ordersThe till learns what your customers buy together and shows how many suggestions were shown and how many were taken
- Busy-soon and running-out heads-upA nudge when the next hours usually run busy, and when an item is selling faster than the stock on hand. A guide, not a promise
- Handover noteWhen the register is closed, a short note of the day: sales, the cash difference, refunds and voids, and what to watch tomorrow
- Morning brief by text messageYesterday's sales and what needs attention, to one Australian mobile number each morning
Payments at the counter
More ways to take the money
- Cash outCash from the drawer, charged to the card with the sale. A limit per card machine, and the register count still balances
- Bar tabs on a cardHold the card when the tab opens, add rounds, top up the hold, and charge the final amount at close
- Alipay and WeChat PayOnline, next to card: gift cards, tickets, deposits, table QR pay, scan and go and food halls
- Split and part paymentsCash out on any card part of a split bill
Works offline
Service carries on when the internet stops
- Offline salesCash, a card keyed on the card machine, or pay later. Sent with the payment when the connection is back
- Offline order numbersPer register, A1, B1 and on, never used twice across linked tills
- Dockets, receipts and drawerPrinted with no internet through the DineHopper Till app, dockets marked offline
- Tills print for each otherA tablet with no printer sends the job to a linked till
- Register count and closeThe report, the count and the close, with the variance worked out once back online
Wholesale and web shop
Sell beyond the counter
- Trade accountsABN, payment terms, credit limit and a trade price list per customer
- Quotes and tax invoicesQuote, accept, invoice, part payments, printed or emailed
- StatementsWhat is owing by age, emailed to the customer
- WooCommerce and ShopifyProducts, prices and stock kept in step with your web store, and paid web orders on the till
- One stock countSales on the till and the web store come off the same count, once
Loyalty that brings them back
No app for the guest to download
- Stamp card in the walletApple Wallet and Google Wallet, showing stamps, rewards ready, points and tier
- Tap to joinA sticker and QR on the counter. First name and mobile, and the card is on their phone
- Nearby remindersThe card reminds the guest when they walk past, with how many stamps are left
- Are they coming back?Card holders who came back, visits against other guests, and who has gone quiet
- Venue creditTop up with a bonus, send credit to a friend, and pay with it at the till
- Points from a card paymentPoints earned just by paying with a card at the counter, claimed with a mobile
AI control
You decide what it may do
- One feedEvery AI suggestion in one place, with how sure it is
- Act, ask or suggestEach rule set to act by itself, ask you first, or only suggest
- Limits you setSuch as the largest price change allowed, and a pause for everything
- UndoAnything done can be undone, and price changes always wait for you
- From your phoneApprove or reject from the Manager app
- A record of every actionWhat AI did and who approved it, with Excel export
Catering and events
Orders beyond the dining room
- Catering ordersOffice and event orders on your own page, paid by card or on an emailed invoice
- School and office dropsSet drop days, a cut-off and a minimum
- Prep listWhat to make, and the kitchen ticket arrives at its prep time
- Door listA printable list of who is coming to each event
- Camera check-inScan the ticket with a phone or tablet camera at the door
- Add to calendarOn the guest’s ticket
Staff and roaming
Off the counter
- Handheld appiPad or Android for roaming staff, paying on any card terminal
- Staff appClock in and out and team chat on their own phone
- Manager appToday on the owner’s phone: what needs you, leave to approve, sold out, bookings and alerts
- ChecklistsOpening and closing tasks, signed off
- Lunch ordersStaff and office orders in one place
- Upsell at the tillOne tap offers the extra item to the customer
- Kiosk card paymentsSelf-order and pay by card at the kiosk
See what each plan includes.
The pricing page breaks down which tier includes which module.